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What is a Custom Order Product?
Customers are able to tailor these products according to their own requirements. A custom order product will take an extra 2-3 days for delivery.
What is the shipping fee?
Flat rate $15 or free delivery over $100
Do you offer local pick-up?
No but I do offer local deliveries for postcodes 3629,3630,3631,3633 plan to expand to Tatura, Numurkah and Nathalia down the track. Contact me if you have any delivery questions.
How long will it take to receive my order?
5-7 days with extra 2-3 days for special orders, and all items ordered will be held and sent in one delivery.
What is your return policy?
All returns must be communicated to Easy Living Aids within 14 days of receiving the order.
If Returns are authorized either an exchange or refund will be offered depending on the reason.
The buyer is responsible for paying all return shipping costs, unless the item is not faulty or incorrectly sent, We recommend returning goods via a tracked service.
Can I exchange an item?
Due to hygiene regulations items can only be returned if in original condition, unopened, faulty or incorrectly delivered . change of mind is exchange only
What if I receive a faulty or incorrect item?
Incorrect items if unopened or are faulty can be returned if contact is made with Easy Living Aids within 14 days.
How do I choose the right compression socks?
Compression levels vary based on need. If unsure, check our size guide or consult with a healthcare professional.
Are your incontinence products suitable for sensitive skin?
Yes, we offer skin-friendly and dermatologically tested options.
How do I clean and care for my assistive aids?
Each product comes with care instructions—refer to the packaging or product details on our website.
Are your essential oils 100% pure?
Yes, we source high-quality, natural essential oils for aromatherapy and wellness use.
How can I contact customer service?
You can reach us via email, phone, or through our contact form on the website.
Do you offer product recommendations?
Absolutely! If you’re unsure which product is right for you, contact us, and we’ll be happy to help.